client, Author at Call To Action

04 Sep

There is a lot of fantastic M&A activity of Managed Services Providers (MSP’s) happening in the market today. If that’s you, you’v...

24 Aug

It’s surprising how often I have a less-than great customer experience. Whether it's a support call, sales prospect, or valued custome...

01 May

Not to state the obvious, but one of the most important care-abouts for customer satisfaction is responsiveness. Although it may ...

01 May

Summertime is a great time to work on the business instead of in the business – For all the owners, service delivery folks, help desk l...

01 May

I’m not talking about my personal life but rather employee relationships. Like other hiring managers and leaders, we have all experien...