Seamless Sales Delivery Model™ (SSDM)
SEAMLESS SALES DELIVERY MODEL™ (SSDM)
Close the trust gap that’s costing you deals. Align sales, technical, and delivery teams around one repeatable process that proves your operational maturity before the contract’s even signed.
Closing the Trust Gap to Increase MSP Sales Conversion Rates
Most MSPs don’t lose opportunities because of technology. They lose them because prospects can’t tell them apart from the last three providers who pitched, and that uncertainty about what the experience will actually look like after the contract is signed creates a trust gap.
Managed services are hard to “demo.” A prospect can’t test-drive your responsiveness, your communication, or your accountability during a sales cycle. So they default to the safest-feeling choice, which is often just the cheapest one, or they stay put with an underperforming incumbent because at least it’s a known quantity.
Dori Spade created the Seamless Sales Delivery Model after 17 years leading MSPs ranging from $8M to over $100M in revenue. SSDM aligns sales, technical leadership, executive leadership, and service delivery around one consistent, repeatable client engagement process, so operational maturity is visible in real time, not something a prospect has to take on faith.
What SSDM Can Do For You
How a repeatable engagement process closes the trust gap and shortens your sales cycle.
Differentiate Beyond Price
When every competitor is pitching similar tools and similar SLAs, price becomes the only variable a prospect can compare. SSDM gives your sales team something real to show instead of tell, so you stop competing on discount and start competing on proof.
Align Sales and Delivery
Handoffs between sales and delivery are where trust usually breaks first. Whatever gets promised in the pitch has to show up in the first 90 days, or the new client already regrets signing. SSDM builds the connective tissue between the two teams, so the experience a prospect is sold is the experience they actually get.
Improve Onboarding Experience
The first weeks with a new client set the tone for the entire relationship. A structured, proven onboarding process turns “let’s hope this goes well” into a predictable, repeatable experience that reinforces the decision to sign, instead of raising second thoughts.
Build Internal Accountability
A sales process is only as strong as the team’s ability to execute it consistently, deal after deal. SSDM creates clear ownership at each stage of the engagement, so results don’t depend on which rep or which engineer happens to be involved.
We don’t hand you a sales script. We’re here to fix the reason prospects don’t believe you yet.”
What To Expect Working With Dori
With more than 17 years of experience building and scaling teams inside managed service providers, Dori offers hands-on, customized guidance to help you close the trust gap, tighten the handoff between sales and delivery, and turn your engagement process into a genuine competitive advantage.
Together, we’ll build an SSDM engagement process that fits how your team actually sells and delivers today, not a generic template.
If your current sales process is losing winnable deals to price or to “we already have a guy,” this is the place to fix it.
Every client gets direct, hands-on access to Dori throughout the engagement, not a handoff to a junior consultant.
Discover how the Seamless Sales Delivery Model can close your trust gap and convert more of your pipeline.
I had the opportunity to work with Dori for several years while at EveryNetwork. She is a strong operations manager, and was able to successfully drive both daily operations and new initiatives across a number of teams and clients.
As VP of Services, she is a skilled strategic planner for clients and possesses the unique ability to advocate for clients, while also maintaining the delicate balance of the limitations and restrictions of internal teams and contracted services.
Customer Success, Apogee IT Services
Seamless Sales Delivery Model™ (SSDM)
Close the trust gap that’s costing you deals. Align sales, technical, and delivery teams around one repeatable process that proves your operational maturity before the contract’s even signed.
CONTACT US
CHANNEL PARTNERSHIP ADVISORY SERVICES
Gain insights to navigate the future, plan a viable path to successful relationships with partners, and set a great precedent for higher adoption of your products and services.
Closing the Trust Gap to Increase MSP Sales Conversion Rates
Most MSPs don’t lose opportunities because of technology. They lose them because prospects can’t tell them apart from the last three providers who pitched, and that uncertainty about what the experience will actually look like after the contract is signed creates a trust gap.
Managed services are hard to “demo.” A prospect can’t test-drive your responsiveness, your communication, or your accountability during a sales cycle. So they default to the safest-feeling choice, which is often just the cheapest one, or they stay put with an underperforming incumbent because at least it’s a known quantity.
Dori Spade created the Seamless Sales Delivery Model after 17 years leading MSPs ranging from $8M to over $100M in revenue. SSDM aligns sales, technical leadership, executive leadership, and service delivery around one consistent, repeatable client engagement process, so operational maturity is visible in real time, not something a prospect has to take on faith.
What SSDM Can Do For You
How a repeatable engagement process closes the trust gap and shortens your sales cycle.
Differentiate Beyond Price
When every competitor is pitching similar tools and similar SLAs, price becomes the only variable a prospect can compare. SSDM gives your sales team something real to show instead of tell, so you stop competing on discount and start competing on proof.
Align Sales and Delivery
Handoffs between sales and delivery are where trust usually breaks first. Whatever gets promised in the pitch has to show up in the first 90 days, or the new client already regrets signing. SSDM builds the connective tissue between the two teams, so the experience a prospect is sold is the experience they actually get.
Strengthen the Onboarding Experience
The first weeks with a new client set the tone for the entire relationship. A structured, proven onboarding process turns “let’s hope this goes well” into a predictable, repeatable experience that reinforces the decision to sign, instead of raising second thoughts.
Build Internal Accountability
A sales process is only as strong as the team’s ability to execute it consistently, deal after deal. SSDM creates clear ownership at each stage of the engagement, so results don’t depend on which rep or which engineer happens to be involved.
We don’t hand you a sales script. We’re here to fix the reason prospects don’t believe you yet.”
What To Expect Working With Dori
With more than 17 years of experience building and scaling teams inside managed service providers, Dori offers hands-on, customized guidance to help you close the trust gap, tighten the handoff between sales and delivery, and turn your engagement process into a genuine competitive advantage.
Together, we’ll build an SSDM engagement process that fits how your team actually sells and delivers today, not a generic template.
If your current sales process is losing winnable deals to price or to “we already have a guy,” this is the place to fix it.
Every client gets direct, hands-on access to Dori throughout the engagement, not a handoff to a junior consultant.
Discover how the Seamless Sales Delivery Model can close your trust gap and convert more of your pipeline.
Testimonials
I had the opportunity to work with Dori for several years while at EveryNetwork. She is a strong operations manager, and was able to successfully drive both daily operations and new initiatives across a number of teams and clients.
As VP of Services, she is a skilled strategic planner for clients and possesses the unique ability to advocate for clients, while also maintaining the delicate balance of the limitations and restrictions of internal teams and contracted services.
Customer Success, Apogee IT Services
Speak With Dori
Discover how the Seamless Sales Delivery Model can close your trust gap and convert more of your pipeline.