About Dori
We Are Increasing Business Success With Technology
Dori Spade is a 17-year veteran of the managed services (MSP) industry. During her tenure, Dori has worked tirelessly to master her craft focusing on revenue growth, building highly successful teams, business process improvement, go-to-market strategies, leadership development and sales optimization.
Known amongst her peers as a leader, mentor and coach, Dori’s passion is to use her skills and experience to help others in the MSP and Channel partner industry find their competitive edge and achieve their goals.
Dori works with executives and their teams to understand where the key opportunities for improvement are to successfully increase revenue and profit, client retention and satisfaction, and build great team culture. Dori’s leadership style is to roll up her sleeves and work with all areas of the business, teams, and partners to provide proven processes and actionable results.
Over 17 Years in IT Managed Services
and Sales Leadership
Includes
Driving Revenue Growth
Understanding the needs of the client and providing on-target solutions resulting in organic revenue growth and profitability
Increasing Customer Retention
Seeking to understand the customer’s needs and providing the highest levels of customer service through mature processes resulting in increased customer retention
Leading Teams to Success
Creating a positive, productive, and fun work environment that empowers employees to achieve their highest levels of success resulting in personal and business growth
Services Offered
MSP Advisory Services
While Managed IT Services continue to be a growing trend amongst businesses of all sizes and vertical markets, it also continues to be an extremely competitive and highly dynamic industry. Having outside advisory services can help build a competitive edge to increase revenue and margins, streamline processes, and improve customer and employee retention
Channel Partnership Advisory Services
IT Channel partners play a critical role within the IT managed services industry. Being a successful Channel partner requires more than technical expertise and sales. It requires an understanding of what makes the partnership successful to the reseller/partner including training, adoption, support services etc. Advisory services will help understand where the opportunities for improvement lie and focus to these key differentiators
Merger and Acquisition (M&A) Due Diligence
Is your M&A due diligence focused primarily on financial discovery? If so, your investment may be at risk as soon as the ink is dry. Understanding how to protect your investment requires due diligence focused to the operations and service delivery model of the target. Engaging a service delivery expert can help pull back the curtain on key components to the long term success of the acquisition
It's not part of what we do.
It's all we do.
Time to work On the Business
The Art of the Quick Response
testimonials
“Don’t take our word for it. Hear what others are saying”
(the reason I request this is because these are not from customers but rather from colleagues).
"Dori was able to successfully drive both daily operations and new initiatives across a number of teams and clients. She has a great sense of the customer’s perspective which is very helpful in assuring technical teams keep focused to bringing strategic and business benefits to the client”
"Dori was very detail oriented as a sales manager! Dori’s focus on the sales cycle was outstanding but her ability to help her sales reps develop a great strategy and a great customer relationships was top notch. There were many big deals that Dori’s team landed while she was the sales leader.”
“Your advice has helped me grow both in my professional and personal life. I truly appreciate everything I have learned under your guidance”
"Thank you so much for always looking out for me. The whole team will miss the energy you bring to all the team meetings”
"Dori, I truly can’t put into words how grateful I am for all the things you have done for me. You’ve pushed me to places I didn’t think I was capable of”
"Your region and your team performance are far above other regions in the company"
"As V.P. of Services, Dori is a skilled strategic planner for clients and possesses the unique ability to advocate for clients, while also maintaining the delicate balance of the limitations and restrictions of internal teams and contracted services. She is a strong asset to any organization as both a leader and a consultant in the industry."
"Throughout my two years of working with Dori, I found in her a great mentor, manager and leader who inspired me to work hard, think outside of the box and always do the right thing.
As the Director of Services, Dori provided guidance and cohesion to a big group of very talented engineers. Dori was there to support and recognize each of them and provide leadership in the moments of crisis through integrity, open communication, and resourcefulness.”